RETURN AND REFUND POLICY

 

Returns

We want you to LOVE your purchase! We will happily accept returns postmarked within 10 days of purchase on products in their original condition. Returned merchandise must show no signs of wear or tear. Customers are responsible for the cost of shipping on all returns unless otherwise indicated as a promotion. Refunds will be made to the card used in the original transaction. SALE items are FINAL SALE and cannot be refunded, exchanged, or returned for a store credit. As a small business, we can not accommodate every return but we will be reasonable. Please contact us directly with any questions or concerns.

If there is a problem with your order, let us know within 3 days so that we can make things right. We will make sure you receive a replacement or exchange when possible if the item is received damaged. We work very hard to package your items with care, but sometimes, unfortunately, issues still occur during transit. If your order is received damaged, please do the following:

1. Email photos of the damaged item(s) and packaging to jodibc1234@yahoo.com. 


2. Someone from the CutiePETootie team will respond to you within 24 hours, letting you know how to proceed.

***It's VERY important to save original *damaged* item, original packaging & packaging material and contact us immediately***


We may use any of the major shipping carriers at any time, and select the one with the most economical rate to keep costs low.

Items ineligible for a refund (unless damaged):

  • Sale Items (including items purchased with a Discount Code)

  • Items marked “Non-returnable” on the product page

  • Custom and personalized items 

  • Gift Cards

  • Items returned more than 10 days after delivery

  • Lost or stolen items

  • Any item that has been used or is not in its original condition, is damaged or missing parts for reasons not due to our error

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment, within 5-10 business days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at jodibc1234@yahoo.com and we will do all that we can to help.

Sale items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jodibc1234@yahoo.com and we will send you instructions to complete your exchange.

Return Process
To return your product, please e-mail jodibc1234@yahoo.com and we will provide you with instructions on where to ship your product and how to complete your return. Customers are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

CutiePETootie: Unique, Handmade, Pet-Themed Home Decor and Gifts to Suit Everyone's Budget and  Tastes

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