SHIPPING & FAQs
Last updated FEBRUARY 15, 2021
Shipping Rates (U.S.):
Purchases up to $29.98 (before taxes, shipping, discounts) = $5.99 FLAT RATE shipping
Purchases $29.99+ (before taxes, shipping, discounts) = FREE SHIPPING
Purchases outside the U.S. = Carrier-Calculated Rates
We may use any of the major shipping carriers at any time, and select the one with the most economical rate to keep costs low. You will ALWAYS get a tracking number, so you don’t have to worry about when your item will arrive.
What are my payment options?
You can use any major credit card through PayPal or Square to pay for your order. Please note that you will be charged when you place the order and not when the item is shipped.
What if a product arrives damaged?
If there is a problem with your order, let us know within 3 days so that we can make things right. We will make sure you receive a replacement or exchange when possible if the item is received damaged.
We work very hard to package your items with care, but sometimes, unfortunately, damage occurs during transit. If your order is received damaged, please do the following:
1. Email photos of the damaged item(s) and packaging to firstname.lastname@example.org.
2. Someone from the CutiePETootie team will respond to you within 24 hours, letting you know how to proceed.
***It's VERY important to save original *damaged* item, original packaging & packaging material and contact us within 3 days of receiving your order***
We may use any of the major shipping carriers at any time, and select the one with the most economical rate to keep costs low.
What happens once my item is shipped?
You will receive an email and you will always get a tracking number, so you don’t have to worry about when your item will arrive. We know you are excited to receive your order. Please note that transit times vary and could take up to 7 business days. Most orders ship out within 24 hours.
Do you Ship Internationally?
We welcome international clients. Simply input your address and country and you will get the appropriate shipping options and pricing.
Where can I direct my questions or comments?
We LOVE to hear from our Pack! Go ahead and direct any questions, comments, or feedback you have to our company email address email@example.com.
CutiePETootie: Unique, Custom and Affordable Gifts and Home Decor for Discriminating Pet Lovers