SHIPPING & FAQs

 

Last updated SEPTEMBER 26, 2020

What are my payment options?


You can use any major credit card through PayPal or Square to pay for your order. Please note that you will get charged when you place the order and NOT when the item is shipped.

What if a product arrives damaged?


If there is a problem with your order, let us know within 3 days so that we can make things right. We will make sure you receive a replacement or exchange when possible if the item is received damaged. 

We work very hard to package your items with care, but sometimes, unfortunately, issues still occur during transit. If your order is received damaged, please do the following:

1. Email photos of the damaged item(s) and packaging to jodibc1234@yahoo.com. 


2. Someone from the CutiePETootie team will respond to you within 24 hours, letting you know how to proceed.

***It's VERY important to save original *damaged* item, original packaging & packaging material and contact us immediately***


We may use any of the major shipping carriers at any time, and select the one with the most economical rate to keep costs low.

What happens once my item is shipped?

You will receive an email and you always get a tracking number, so you don’t have to worry about when your item will arrive. We know you are excited to receive your order. Please note that transit times vary and could take up to 7 business days, but most orders ship within 24 hours.

Do you Ship Internationally?

We ship internationally only on request. Please email jodibc1234@yahoo.com with the item(s) and complete address to be quoted shipping rates and delivery times for your order.


Where can I direct my questions or comments?


We LOVE to hear from our Pack! Go ahead and direct any questions, comments, or feedback you have to our company email address jodibc1234@yahoo.com. 
 

Shipping Rates:

All orders from $4 - $15 ship for $5.

All orders from $15 - $30 ship for $9.95.

Orders of $49 and up ship FREE!!

 

We may use any of the major shipping carriers at any time, and select the one with the most economical rate to keep costs low. You will ALWAYS get a tracking number, so you don’t have to worry about when your item will arrive. 

CutiePETootie: Unique, Handmade, Pet-Themed Home Decor and Gifts to Suit Everyone's Budget and  Tastes

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